Thesis:

The Role of Emotional Intelligence and Psychological Capital in Predicting Resilience under High-Stress Working Conditions (A Case Study of Marketing and Sales Employees in Startup Companies in Mashhad

The present study aimed to investigate the role of emotional intelligence and psychological capital in predicting resilience under high-stress working conditions (a case study of marketing and sales employees in startup companies in Mashhad). The research was applied in purpose and descriptive-correlational in method. The statistical population included approximately 600 startups with nearly 10,000 employees, of whom around one-quarter (2,500 people) were working in marketing and sales departments. A sample of 333 individuals was selected using the Cochran formula and random sampling method. The research tools included the Emotional Intelligence Questionnaire by Bradberry and Greaves (2004), the Psychological Capital Questionnaire by Luthans (2007), and the Resilience Scale by Connor and Davidson (2003). Data were analyzed using SPSS version 26 and appropriate statistical techniques. The findings showed that emotional intelligence and psychological capital significantly predict employees' resilience in high-stress working conditions. Furthermore, there was a significant positive relationship between emotional intelligence and resilience, as well as between psychological capital and resilience. These results highlight the importance of developing emotional intelligence and psychological capital to enhance resilience in high-pressure work environments.

Keywords: Keywords: Emotional Intelligence, Psychological Capital, Resilience, High-Stress Working Conditions,