Thesis:

Investigating the effect of emotional intelligence٫ self efficacy and cognitive trust on the organizational performance of national central bank employees

Today, the share of the service sector in the economy of countries is growing, and organizations are also considered a key element of this sector of the economy. Customer orientation plays a fundamental role in increasing and improving performance, playing a fundamental role in the success and performance of organizations. The purpose of this study is to investigate the effect of emotional intelligence, self-efficacy, and cognitive trust on the organizational performance. The statistical sample included 103 employees of the Central National Bank of Sabzevar in 2025. The method used to test the hypotheses is structural equations. The results of the study showed that emotional intelligence, self-efficacy, and cognitive trust have a positive and significant effect on the organizational performance of bank employees. Also, examining the effect of the independent variable of emotional intelligence on the mediating variable of self-efficacy also showed that the effect of this variable on the mediating variable of self-efficacy is significant. In addition, the effect of the mediating variable of self-efficacy also has a significant effect on employee performance. Regarding the mediating variable of cognitive trust, based on the results, it was observed that the effect of the independent variable of emotional intelligence on the mediating variable of cognitive trust has been achieved. Also, the effect of the mediating variable of cognitive trust on employee performance has also been significant. Considering the coefficient of the effect of the emotional intelligence variable on performance, it can be said that the direct effect of emotional intelligence on employee performance is slightly greater than the indirect effect resulting from the presence of the mediator variable of cognitive trust. In general, the effect of the mediator variable of cognitive trust is confirmed. Keywords: Emotional intelligence, self-efficacy, cognitive trust, organizational performance, employees of the Central Bank of Iran

Keywords: Keywords: Emotional intelligence, self-efficacy, cognitive trust, organizational performance, employ