Thesis:

Developing product recall capabilities through supply chain quality management

vA product recall involves repairing or removing a product from the market that is dangerous to consumers. Reports indicate that product recalls are on the rise. Empirical evidence shows that product recalls have been associated with negative stock market reactions. Researchers argue that quality management can improve quality performance and reduce product defects. The main goal of this research is to investigate the impact of supply chain quality management on the development of product recall capability. The statistical population of this research includes 120 experts, supervisors and managers of the National Oil Products Distribution and Refining Company, Sabzevar branch. Due to the limited statistical population of this study, all the people of the statistical population were used as the statistical sample of the research. The data collection tool was in the form of a questionnaire. The questionnaire compiled in this research consists of two parts: demographic questions and specialized questions. Then the research hypotheses are explained and with the application of correlation and regression coefficient tests and structural equations in (independent) variables on the studied sample; The test and measurement has been done. The obtained results were analyzed with the help of SMART PLS4 and SPSS 26 statistical software. The results of data analysis showed that quality management teamwork has a positive and significant relationship with supplier competence and supplier participation (p<0.05). Supplier participation has a positive and significant relationship with supplier qualification and product recall capability (p<0.05). On the other hand, it was found that the relationship between quality management quality and product recall ability, as well as the relationship between supplier qualification and product recall ability, is not significant (p>0.05). In examining the mediating role of supplier competence between quality management teamwork and product recall ability, the results indicated that this relationship was not significant, and also according to the results, supplier competence could not mediate the effect of supplier participation on product recall ability.

Keywords: Key words: quality management teamwork-supplier qualification - supplier participation -product rec