M.A. Thesis:

the impact of knowledge management and relationship management with suppliers on the financial and non-financial performance in NIOPDC

The economic success of a company depends on the promotion of the performance as well as the integration of the Supplier Relationship Management (SRM) and Knowledge Management (KM) capabilities. Therefore, this study targets at examining the effect of knowledge management on the financial and non-financial performance while Supplier Relationship Management plays an intermediary role of in the National Iranian Oil Products Distribution Company (NIOPDC). For this purpose, a questionnaire containing 28 items including: (Knowledge Management: 10 items), (Supplier Relationship Management : 11 items) and (performance: 7 items) was designed and distributed among 185 managers in the above said population and the research hypotheses were tested using the Confirmatory Factor Analysis (CFA) and Structural Equation Modeling. The findings of the study suggest that the effect of knowledge management capabilities on the performance (0.40), and knowledge management capabilities on SRM (0.87), SRM on the performance (0.44) were proved to be positive. With regard to the intermediary role of supplier relationship management (0.78), the knowledge management capabilities and the performance demonstrate a positive and significant effect. On the whole, the results indicate that the knowledge management capabilities and supplier relationship management positively and significantly affect the performance of the Company.

Keywords: Knowledge Management, Supplier Relationship Management, financial, non-financial performance